Donation Refund & Cancellation Policy

Introduction

Bhat Foundation Welfare Society (“Bhat Foundation Welfare Society”, “Foundation”, “we”, “us”, or “our”) is committed to maintaining transparency and accountability in the receipt and utilisation of donations made in support of our welfare and community-development activities.

This Donation Refund & Cancellation Policy explains the circumstances under which a donation made through our website may be cancelled or refunded.

1. General Policy

Donations made to Bhat Foundation Welfare Society are voluntary contributions intended to support the Foundation's charitable and welfare activities.

Because donations may be allocated towards ongoing programmes, beneficiaries, administrative requirements and other charitable activities, a completed donation is generally not refundable except in the circumstances described below.

2. Eligible Refund Requests

A donor may request a refund where:

• A donation was made accidentally due to a genuine error.
• The same donation was processed more than once because of a technical or payment error.
• An amount different from the amount authorised by the donor was charged due to a technical error.
• A payment was deducted from the donor's account but the donation transaction was not successfully recorded by the Foundation.
• There is another genuine exceptional circumstance that, after review, the Foundation determines warrants a refund.

Refund requests are subject to verification.

3. Time Limit for Refund Requests

Refund requests should ordinarily be submitted within 7 days from the date of the donation transaction. Requests submitted after this period may be considered where there are genuine circumstances or where required by applicable law.

4. Information Required for a Refund Request

To enable us to investigate and process a request, the donor should provide:

• Full name of the donor.
• Email address or mobile number used during the transaction.
• Donation amount.
• Date and approximate time of the transaction.
• Transaction ID, UTR number, payment reference number or order ID.
• Screenshot or other payment confirmation, where available.
• Reason for requesting the refund.

The Foundation may request additional information where necessary to verify the transaction.

5. Duplicate Donations

If a donor accidentally makes the same donation more than once, the donor should contact us as soon as possible. After verification of the duplicate transaction, the additional donation may be refunded through the original payment method, subject to the procedures and timelines of the relevant payment gateway or financial institution.

6. Failed or Unsuccessful Transactions

If money has been deducted from your bank account, card or UPI account but the donation has not been successfully recorded by the Foundation, please contact us with the transaction details. We will verify the transaction with the relevant payment gateway or financial institution.

Where the payment has failed and the amount is subsequently reversed by the payment provider, no separate refund may be required.

7. Donations Already Utilised

A refund may not ordinarily be possible where the donation has already been allocated or utilised for a charitable programme, beneficiary assistance, relief activity, event, medical camp, educational activity, vocational programme or other organisational purpose. However, genuine requests will be reviewed individually.

8. Refund Processing

If a refund is approved, the Foundation will normally initiate the refund through the original payment method or payment gateway. The time required for the refunded amount to appear in the donor's bank account may depend on the relevant bank, credit/debit-card issuer, UPI provider, payment gateway, or financial institution.

The Foundation cannot guarantee the processing time of third-party financial institutions.

9. Payment Gateway and Transaction Charges

Where a payment gateway, bank or other payment provider has already charged a non-refundable processing fee, the amount refunded may be affected by such charges, subject to applicable law and the terms of the relevant payment provider.

10. Donation Receipts

Where a refund is approved, any donation receipt or acknowledgement issued in relation to the refunded donation may be cancelled or treated as invalid to the extent applicable. The donor may be required to cooperate with the Foundation in correcting or cancelling records associated with the refunded transaction.

11. Tax Benefits

Where a donation is eligible for a tax deduction or other statutory benefit, such benefit is subject to applicable Indian law and the donor's eligibility. A donor is responsible for ensuring that any tax claim made in relation to a donation remains accurate if that donation is subsequently refunded.

12. How to Request a Refund

Refund requests should be sent to:

Bhat Foundation Welfare Society
Ompura Budgam, Srinagar Central,
Srinagar, Jammu and Kashmir – 191111, India

Email: bhatfoundationwelfare@gmail.com
Phone: +91-9622392553

Please use the subject line: “Donation Refund Request”

We recommend submitting the request from the same email address or using the same contact details associated with the donation, where possible.

13. Review of Refund Requests

Every refund request may be reviewed and verified by the Foundation. Approval of a refund does not constitute an admission of wrongdoing or liability by the Foundation and will be determined based on the circumstances of the transaction, available records, payment-provider information and applicable law.

14. Changes to this Policy

Bhat Foundation Welfare Society may update this Donation Refund & Cancellation Policy from time to time. Any revised version will be published on this Website with the updated date.

15. Contact Information

Bhat Foundation Welfare Society
Ompura Budgam, Srinagar Central,
Srinagar, Jammu and Kashmir – 191111, India

Email: bhatfoundationwelfare@gmail.com
Phone: +91-9622392553
Website: https://bhatfoundation.org/

Registration: Society Registration Act, 1860
Registration No.: 7460-S of 2022
NITI Aayog: JK/2026/0981741

By making a donation through the Website, you acknowledge that you have read and understood this Donation Refund & Cancellation Policy.